Fix: Can't Download the Attachment from Outlook Mail

Emails have become one of the primary modes of communication, and attachments play a crucial role. If you cannot open an important email attachment, it might turn to be a nuisance. But, when you find out the exact cause behind the issue, you can quickly fix it in no time. In most instances, the problem might be an incorrect file name, incompatible file, corrupted file, or a virus infection. If you Can't Download the Attachment from Outlook Mail, try out the troubleshooting methods mentioned below and then fix the issue in no time.

cant Download The Attachment From Outlook Mail

Modify Settings

  • On your computer, open the Outlook Application and click on the Tools option.
  • cant Download The Attachment From Outlook Mail
  • Next, you need to go to the Security tab and click on the Change Automatic Download Settings button.
  • cant Download The Attachment From Outlook Mail
  • Then, deselect the box that says “Don’t download pictures or other content automatically in HTML e-mail” and press the OK button twice.
  • cant Download The Attachment From Outlook Mail
  • Now, check whether you have resolved the issue; if not, go to the next step.

Disable the add-ins

  • On your computer, launch the Microsoft Outlook application and click on the File option at the top-left corner.
  • Then, click on Options from the drop-down menu bar and then click on the Add-ins option.
  • Go to the Manage option, select the COM Add-ins option, and click on the Go button.
  • cant Download The Attachment From Outlook Mail
  • Deselect all the checkboxes of the add-ins and press the OK button.
  • Next, close the Outlook application and re-open it. Check whether you can download the attachment now. If you cannot resolve the issue yet, you can reach out to us.

Check the file name of the attachment

  • If the file name of the email attachment has any symbols like a question mark or a plus sign, you cannot open the attachment.
  • In this scenario, ask the sender to correct the symbols in the file name and resend it to you. And then check whether you can download the attachment.

Open with the correct application

  • Some file formats can be opened only with a specific application. If you do not have that application, you may not be able to open it.
  • In that case, download an appropriate application and then open the attachment.

Compatible format

If the sender has sent the email from a Mac computer without saving it in a Windows-compatible format, you may not be able to open the file from your Windows computer. In that case, ask the sender to resend the attachment after saving it in the Windows-compatible format.

Corrupted file

While opening the attachment, if you get an error that says “the file is corrupt and cannot be opened,” check whether the sender can view the attachment correctly. If the file is already corrupted even before sending it to you, you cannot fix it using any troubleshooting methods. So, ask the sender to send the same uncorrupted file.

If you still Can't Download the Attachment from Outlook Mail, you can call our technical support team for assistance.

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