Comcast email uses the Auto Forward feature to forward emails automatically. You can enable this feature in Xfinity Connect. If the Comcast email forwarding feature is not working as expected, verify if the feature is enabled in Xfinity Connect. In case you have set Comcast to forward your emails to your Gmail account and it is not working, check the email settings. Sometimes, Gmail can block emails from Comcast email if the settings are incorrect. Keep reading the instructions below to fix the Comcast email forwarding issue.
Troubleshooting the email forwarding feature in Xfinity Connect:
For this solution, you can use either the Xfinity Connect app or the official Xfinity site. Here we have given steps to check the email forwarding feature for your Comcast email on the Xfinity site.
Step : 1 First, launch the browser application on your computer.
Step : 2 Ensure that the Internet connection is stable.
Step : 3 Go to the official Xfinity site and click the Email icon at the top-right corner.
Step : 4 Log in to your Comcast email using your primary Xfinity ID and password.
Step : 5 Click the Settings icon at the top-right corner and select the Email Settings option from the drop-down list.
Step : 6 Click the Auto Forward tab from the left-side panel.
Step : 7 Under Auto Forward, check if the Enable email forwarding checkbox is selected.
Step : 8 If the checkbox is not selected, Comcast email forwarding will not work. So, tick the checkbox and enter the email address to which you wish to forward.
Step : 9 To save a copy of the email in your Xfinity Connect account, select the Save a copy of forwarded emails checkbox.
Troubleshooting the email forwarding setting in Comcast and Gmail:
Step : 1 Start by logging in to your Comcast email account from the official Xfinity site.
Step : 2 Click the Account tab and select Users and Preferences.
Step : 3 Enable Email Forwarding if it has been turned off.
Step : 4 Input your Gmail address in the Forward all mails to field.
Step : 5 Save the settings and open a new tab in the browser.
Step : 6 Visit the official Gmail site and log in to your Gmail account.
Step : 7 Click the Settings icon and select the Settings option from the drop-down list.
Step : 8 Go to the Import mail and contacts tab.
Step : 9 In the Import mail and contacts section, follow the setup instructions and import all your Comcast emails.
Step : 10 Finally, send a test email to your Comcast email account from another email account and check if the forwarding works well.
If your Comcast email forwarding is still not working, contact us for assistance in resolving it.