cox email spam filter not working

cox email spam filter not working

The Cox email spam filter is an anti-spam solution that helps scan the incoming mails and eliminate spam. It’s supported both by Windows and Mac OS. Cox email spam filter is compatible with any email client that is connected to your Cox email account. Sometimes, you might feel that the Cox email spam filter is not working. It may occur due to technical or man-made errors. Simply marking as spam does not result in blocking a sender. So, try the below methods to troubleshoot the Cox email spam filter that is not working.

Steps to fix Cox email spam filter not working

Block senders

Though you mark a sender as spam in the Cox email filtering system, it cannot stop the sender from sending a spam message to your Cox email. So, you might think that the Cox email filter is not working. To block a sender:

  • Step : 1 Go to the Cox email login page.
  • Step : 2 Provide the required details, such as Email address and Password, to log in to your account.
  • Step : 3 Open the Inbox on your Cox email account.
  • Step : 4 Search and locate the sender whom you want to block.
  • Step : 5 Select the More icon from the top of the Inbox screen.
  • Step : 6 Select the Block sender option.
  • Step : 7 You can repeat the above procedure for all the persons whom you want to block.

Check your spam settings

If the spam filter settings are incorrect, it will result in the Cox email spam filter not working. So, make sure that you set the Spam settings correctly.

  • Step : 1 Open your Cox web mail account on your computer.
  • Step : 2 Now, you need to click on the Gear icon in the top-right corner.
  • Step : 3 Select the Settings option.
  • Step : 4 Choose the Inbox option from the left panel of the screen.
  • Step : 5 Select Spam settings.
  • Step : 6 Make sure that you select the Mark as Spam and deliver to inbox option.
  • Step : 6 Click on the Save button.
  • Step : 8 Now, check whether the Cox email spam filter works.

Add a new Filter rule

Make sure that all filter conditions and rules provided are correct. You can create, edit, or delete rules. Filter rules help ensure that incoming emails will be designed as per the rule you create. A wrong filter rule might result in the Cox email spam filter not working.

  • Step : 1 Open the Cox web mail account and log in to your account.
  • Step : 2 Select Settings and choose the Inbox option from the left panel.
  • Step : 3 Select the Filter Rules option and click on Add a new rule.
  • Step : 4 Now, add a condition based on From and provide the domain of the mail address that you want to mark as spam.
  • Step : 5 Add an action regarding what you want to do with the spam messages.
  • Step : 6 Make sure that you fill in the details in the respective fields and click Add new rule.
  • Step : 6 Now, check whether the Cox email spam filter is working efficiently.
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