How To Fix The Error Smtp Is Not Responding

Fix The Error Smtp Is Not Responding

The latest multi-functional printers come with a cool scan feature called “Scan to Email.” This feature enables the users to scan an original from the printer control panel or software and send it to an email address of their preferences. The scan to email setup is easy to perform.

However, some users have reported that they receive the “SMTP is not responding” error message when trying to perform the scan to email operation. Are you receiving the same error? If yes, don’t worry.

We have covered some possible workarounds to help How To Fix The Error Smtp Is Not Responding on this page. Read this page carefully and execute the troubleshooting solutions as discussed to overcome this SMTP error.

Smtp Is Not Responding

Before you begin the troubleshooting process, ensure that your computer and printer (on which you’re receiving the SMTP error) are connected to a stable Internet connection.

Configure Web Server Settings

In most cases, the printer’s incorrect web server settings may lead to these kinds of errors. So, as the first step of troubleshooting, check whether web server settings are configured correctly on the printer’s EWS page.

  • Step :1To do so, go to your printer’s EWS page using its IP address.
  • Step :2Click on the Scan tab.
  • Step :3Go to the Scan to Email section.
  • Step :4Click on the Outgoing Email Profiles option.
  • Step :5Now, the Outgoing Email Profiles window displaying the SMTP server name, port, etc., will open on the right-hand side of the screen.
  • Step :6Re-configure the settings if necessary and click Next.

Disabling The Less Secure Source

  • Step :1If you’re using a Gmail account, ensure that the “Less secure app access” feature is disabled because this one can also lead to these kinds of SMTP errors.
  • Step :2To check it, go to the Gmail account Sign-in page.
  • Step :3Enter your account’s email address followed by the password.
  • Step :4Now, go to the “Less secure app access” section.
  • Step :5Click on the toggle button beside the “Allow less secure apps: ON” option if it is selected.

Downgrading Firmware Version

  • Step : 1 If you have started receiving the “SMTP is not responding” error message after upgrading your printer’s firmware, this might be the reason behind the SMTP not responding problem.
  • Step : 2 Downgrade your printer’s firmware and then use the Scan to Email feature to check whether the error is cleared.

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