HP Officejet Pro 6968 printhead problem

HP Officejet Pro 6968 is an All-in-one printer with basic to advanced functionalities. Printhead problems are something that can’t be avoided, and users face this issue over a period of time. It usually occurs when the printhead is not positioned correctly. The printhead is an essential component of any printer that sprays the ink onto the paper. So, it is always recommended to identify and sort out the issue as soon as possible. Some common fixes include resetting your HP printer, realigning its printhead, cleaning the ink cartridges (Cyan, Magenta, Yellow, Black), etc. Moving forward, you can explore various techniques that will be helpful in clearing the HP Officejet Pro 6968 printhead problem.

  • Step : 1 Turn on your printer and wait for a few minutes so that the printer goes to an idle state and becomes silent.
  • Step : 2 Turn off your HP printer and disconnect the power cord from it.
  • Step : 3 Detach the power cord from the wall outlet as well.
  • Step : 4 Wait for at least one to two minutes before you resume further operations.
  • Step : 5 Now, establish a connection between the printer and the electrical outlet.
  • Step : 6 Inspect your control panel’s display to see if the printhead error persists or is gone.


  • Step : 1 It is always advised to keep the ink cartridges clean and dust-free.
  • Step : 2 On inspecting, if you find that the ink cartridges are not clean, gently remove them one by one and wipe off the unwanted elements.
  • Step : 3 Use a lint-free cloth to clean the ink cartridges (Black, Yellow, Cyan, Magenta).
  • Step : 4 After cleaning, allow them to become completely dry.
  • Step : 5 Now, you can insert them once again into your printer.
  • Step : 6 Gently pull the input tray and load some paper.
  • Step : 7 From the printer control panel, go to the setup screen.
  • Step : 8 Tap the Printer Maintenance option on your touch screen.
  • Step : 9 Follow the on-screen instructions carefully to clean or align the printhead.
  • HP Officejet Pro 6968 printhead problem


  • Step : 1 If the error persists, check whether your printer’s firmware is updated to its latest version.
  • Step : 2 If the firmware is not updated for quite a long time, then visit the printer’s support page and download the latest update available for your HP Officejet Pro 6968 printer.
  • Step : 3 Once downloaded, run the file for installing it on your PC.
  • Step : 4 This troubleshooting step is considered to be a very effective one because updates are released just to fix the unknown bugs and enhance the printer’s overall performance.


  • Step : 1 Realigning the printhead is the next step that you can take to get rid of the printhead problems.
  • Step : 2 When your printer is turned on, lift the exterior lid to open the ink cartridge access door.
  • Step : 3 Unplug all the connections, which eventually freezes the movement of the printhead.
  • Step : 4 Pull out the printhead and insert it back into its carriage.
  • Step : 5 Move the printhead left and right to check whether the printhead is held firmly.
  • Step : 6 Now, plug in all the connections and see whether your HP Officejet Pro 6968 is rid of the printhead problem.
  • HP Officejet Pro 6968 printhead problem


  • Step : 1 If you have tried out all the above-mentioned steps and your printer is still facing the printhead problem, then it’s high time you replace the printhead itself.
  • Step : 2 Before you replace, check the printhead’s warranty, as replacing might void the printer’s warranty.
  • Step : 3 Find the warranty details by visiting the HP support page.
  • Step : 4 If the printhead is under warranty, you can get a new printhead assembly kit for free.
  • Step : 5 If the printhead is not under warranty, you can order a new printhead and replace the old printhead with the new one.
  • HP Officejet Pro 6968 printhead problem


  • Step : 1 Sometimes, printhead errors might occur due to unusual reasons.
  • Step : 2 When you are unable to identify the root cause all by yourself, you can take the help of professional assistance.
  • Step : 3 After the service, you will be suggested to check the printer functionality.
  • Step : 4 In case everything is OK, then you are good to go.

So, follow the above-mentioned steps to solve the HP Officejet Pro 6968 printhead problem.

We hope that the above content would’ve helped you solve the printhead issue. If not, call us for more assistance.

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