Outlook Not Receiving Emails

Outlook Not Receiving Emails

If you’re not receiving any emails in Outlook, the problem might be with the Internet connection. As the first step of troubleshooting the issue, ensure that your Internet is stable. Restart your computer and ensure it is connected to a steady Internet connection. If you don’t find any fault with your Internet connection, try out our simple troubleshooting solutions and see if they work.

Check The Junk Folder

Whenever you don’t receive emails in Outlook, see if they have reached the junk folder. Sometimes, you could have received the email, but Outlook may mark it as junk instead.

Open Outlook and go to Actions> Junk E-mail. See if you can find your email here and mark it as non-junk. Then, your email will move to your inbox.

Go To Actions Junk E-mail

Sometimes, the problem exists with the Outlook server. Therefore, go to the service status page of Outlook and check its current status. If it is marked red, it signifies that Outlook is not available right now.

The Service Status Page Of Outlook

Check Your Inbox

If your inbox is full and doesn’t have enough space, Outlook may not receive emails. Simply delete all the unwanted emails, and most probably, this could help you handle your problem.

You can try the Sweep feature on Outlook; this can delete old emails automatically.

Outlook’s new versions have two default folders- Focused and Other.

Every important email will reach the Focused folder, and the rest of the emails will go to the Other folder. Therefore, go to the Other folder and see if your emails are present there.

Reach The Focused Folder

Reset The Inbox Filter

Due to incorrect settings, you might not have received emails in Outlook. This problem usually occurs with the Inbox filters. Just go to your Inbox filters and remove any unwanted options you have already configured.

Go to the Filter section and click Sort by> Date. Now, you can see all the latest emails here.

Check The Blocked User List

  • Step :1If you have added a particular user to Outlook’s blocked user list, you cannot receive any emails from the specific sender.
  • Step :2In that case, just go to the Settings section and select Mail> Junk email.
  • Step :3When it shows you a list of blocked email accounts, select the email id you don’t want to block and click Delete.
  • Step :4Now, check if you can receive emails in Outlook without any problem.

Remove Outlook Rules

  • Step : 1 Outlook enables us to create strict rules for incoming and outgoing messages.
  • Step : 2 In most instances, these rules can impact the functionality of Outlook. Therefore, if you don’t receive any emails, go to the Settings page of Outlook and select Mail> Rules.
  • Step : 3 Click the Trash icon to delete the existing rules.
  • Step : 4 Now, ensure that your problem is solved.

We hope these troubleshooting solutions have helped you fix the “Outlook not receiving emails” issue. For further questions and clarifications, reach our technical experts for real time assistance just by making use of the call option on this page.

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