Fix: Zoho Mail Not Receiving Emails From Gmail

Is your Zoho Mail not receiving emails from Gmail? Check if the integration is successful. Sometimes, you may not receive emails if Gmail forwarding is disabled. For detailed troubleshooting steps, go through the solutions given below.

Solution 1: Disable and enable Gmail integration

  • Step : 1 In the Zoho Mail CRM, navigate to Settings Integrations Other Apps.
  • Step : 2 On the Other Apps page, navigate to the Google section.
  • Step : 3 Click on Disable Integration next to Gmail account.
  • Zoho Mail Not Receiving Emails From Gmail
  • Step : 4 Log out from your Zoho Mail.
  • Step : 5 Restart your browser and log in to your Zoho Mail CRM again.
  • Step : 6 Go to Settings Integrations Other Apps.
  • Step : 7 Click on Enable Integration next to Google.
  • Zoho Mail Not Receiving Emails From Gmail
  • Step : 8 Select the Gmail account option and click Connect.
  • Step : 9 Choose your Gmail account and click Allow.
  • Step : 10 Make sure that you type the correct name, email address, username, country, and address while integrating your Gmail account.
  • Step : 11 If your Zoho Mail is still not receiving emails from Gmail, execute the next solution.

Solution 2: Reintegrate Gmail with Zoho CRM

  • Step : 1 Log in to your Gmail account and click the Settings icon at the top-right corner of the page.
  • Step : 2 Choose Settings from the drop-down list.
  • Step : 3 Click the Forwarding and POP/IMAP tab if you haven’t enabled forwarding for POP.
  • Step : 4 Choose the Enable POP for all mail or Enable POP for mail that arrives from now on option.
  • Step : 5 Select what you wish to do with your messages and save the settings by clicking the Save Changes button.
  • Step : 6 Now, log in to your Zoho CRM.
  • Step : 7 Click on Settings Setup Channels Email.
  • Step : 8 Select the POP (Zoho Mail) option and click Configure Now on the Zoho Mail Add-on page.
  • Step : 9 Click the Add Mail Account link and select Add POP3 Account.
  • Zoho Mail Not Receiving Emails From Gmail
  • Step : 10 Enter your account details and server settings in the required fields.
  • Zoho Mail Not Receiving Emails From Gmail
  • Step : 11 Click the Test Account button to authenticate the details provided.
  • Step : 12 Click Create Account Save.
  • Zoho Mail Not Receiving Emails From Gmail
  • Step : 13 Finally, configure the Zoho Mail Add-on.
  • Step : 14 Now, your Gmail account will be integrated into the Zoho Mail CRM.
  • Step : 15 Try sending a test email and check if the problem is resolved.

If your Zoho Mail Not Receiving Emails From Gmail, contact us for assistance in resolving it.

mail settings net